{"id":1359,"date":"2019-10-23T22:19:49","date_gmt":"2019-10-23T22:19:49","guid":{"rendered":"http:\/\/www.taktikee.com\/?p=1359"},"modified":"2020-09-17T18:43:52","modified_gmt":"2020-09-17T23:43:52","slug":"caso-forever-21-el-papel-que-la-reputacion-jugo-en-su-quiebra","status":"publish","type":"post","link":"https:\/\/www.taktikee.com\/?p=1359","title":{"rendered":"Caso Forever 21: el papel que la reputaci\u00f3n jug\u00f3 en su quiebra"},"content":{"rendered":"<body><p><\/p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h2><span style=\"font-weight: 400;\">Caso Forever 21: el papel que la reputaci\u00f3n jug\u00f3 en su quiebra<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">La cadena de \u201cmoda r\u00e1pida\u201d Forever 21 abri\u00f3 sus puertas en el \u201884 en Los \u00c1ngeles-Estados Unidos, liderada por una pareja de migrantes quienes invirtieron 35 mil d\u00f3lares en el negocio y para el 2013 llegaron a ser la pareja m\u00e1s rica del mundo, seg\u00fan Forbes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00bfC\u00f3mo es que en tan solo 5 a\u00f1os pasaron del apogeo a la ruina? muchos an\u00e1lisis que se han realizado respecto a este caso apuntan a la creciente preferencia de las nuevas generaciones por las compras online, su modelo de escalamiento global desenfrenado o fallas en el manejo de inventarios; sin embargo existe otro factor importante en este desenlace: <\/span><b>su reputaci\u00f3n<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En primer lugar, debemos considerar el aspecto ambiental: vivimos una \u00e9poca en donde la conciencia ambiental empieza a tomarse en serio, las redes sociales, iniciativas escolares como la de <\/span><a href=\"https:\/\/larepublica.pe\/mundo\/2019\/09\/27\/espana-curso-proteccion-animal-ensenara-a-ninos-y-jovenes-maltrato-animal-ongs-mdga\/\"><span style=\"font-weight: 400;\">este colegio de Granada<\/span><\/a><span style=\"font-weight: 400;\"> donde crearon una asignatura para que los ni\u00f1os aprendan a respetar y cuidar a los animales, as\u00ed como personajes como Greta Thunberg; han ayudado a magnificar el mensaje de conservaci\u00f3n e impactar a millones, principalmente a los m\u00e1s j\u00f3venes (de acuerdo a un <\/span><a href=\"https:\/\/www.nielsen.com\/eu\/en\/press-releases\/2015\/consumer-goods-brands-that-demonstrate-commitment-to-sustainability-outperform\/\"><span style=\"font-weight: 400;\">estudio reciente de Nielsen<\/span><\/a><span style=\"font-weight: 400;\"> el 73% de millennials est\u00e1n dispuestos a pagar m\u00e1s por productos sustentables); mientras que ya por varios a\u00f1os se viene denunciando que la industria de la moda es la <\/span><a href=\"https:\/\/news.un.org\/es\/story\/2019\/04\/1454161\"><span style=\"font-weight: 400;\">segunda m\u00e1s contaminante del mundo<\/span><\/a><span style=\"font-weight: 400;\">, mucho m\u00e1s por el tipo de oferta como el de Forever 21, Zara o H&amp;M, de prendas a bajo costo, pero hechas para durar pocos meses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Frente a este hecho se suman agravantes a la reputaci\u00f3n de la marca con publicaciones de este tipo:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">En Noviembre de 2018 la ONG animalista PETA acus\u00f3 a Forever 21 de usar \u201clana de ovejas maltratadas\u201d y organiz\u00f3 una manifestaci\u00f3n frente a sus tiendas. Seg\u00fan la vocera de PETA, realizaron una investigaci\u00f3n en 99 granjas en 4 continentes, encontrando en todos los casos muestra de abuso animal, primero intentaron hacer acercamientos privados con la marca, pero al no tener respuesta lo hicieron de manera p\u00fablica. <\/span><i><span style=\"font-weight: 400;\">\u201cLlevamos cuatro a\u00f1os detr\u00e1s de Forever 21, habl\u00e1ndoles de la crueldad del comercio global, mand\u00e1ndoles videos\u2026\u201d<\/span><\/i><span style=\"font-weight: 400;\">, explic\u00f3 la directora asociada de PETA, Ashley Byrne, en declaraciones a Efe.<\/span><\/li>\n<\/ul>\n<div class=\"video-shortcode\"><iframe title=\"PETA acusa a Forever 21 de usar lana de ovejas maltratadas\" width=\"1160\" height=\"653\" src=\"https:\/\/www.youtube.com\/embed\/CYSWQhxBKXA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><strong>En una entrevista con el New York Times a la Sra. Jin Sook Chang (fundadora de la marca junto a\u00a0 su esposo Do Won Chang) se le pregunt\u00f3 si los desaf\u00edos de Forever 21 eran la disminuci\u00f3n del tr\u00e1fico en los centros comerciales o un inter\u00e9s decreciente en la moda r\u00e1pida, a lo que respondi\u00f3 que pensaba que era <em>\u201cun poco de ambos\u201d.<\/em><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Sin embargo los esc\u00e1ndalos de la marca no solo estuvieron relacionados con su huella de carbono, algunos otros ejemplos nos demuestran que Forever 21 no consider\u00f3 que su reputaci\u00f3n podr\u00eda estar amenazando su negocio exitoso:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">El \u00faltimo caso, antes de declararse en quiebra, ocurri\u00f3 en septiembre de este a\u00f1o cuando la cantante Ariana Grande demand\u00f3 a la marca por utilizar im\u00e1genes de modelos muy similares en aspecto a ella, despu\u00e9s de que la marca intentar\u00e1, sin \u00e9xito, llegar a un acuerdo de promoci\u00f3n con la famosa.\u00a0<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"lazyload wp-image-1363 size-full aligncenter\" src=\"http:\/\/www.taktikee.com\/web\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m..png\" data-orig-src=\"http:\/\/www.taktikee.com\/web\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m..png\" alt=\"\" width=\"781\" height=\"442\" loading=\"lazy\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27781%27%20height%3D%27442%27%20viewBox%3D%270%200%20781%20442%27%3E%3Crect%20width%3D%27781%27%20height%3D%27442%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m.-200x113.png 200w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m.-300x170.png 300w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m.-400x226.png 400w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m.-600x340.png 600w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m.-768x435.png 768w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-1.00.51-p.m..png 781w\" data-sizes=\"auto\" data-orig-sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">En Julio de 2019 la marca envi\u00f3 barras de dieta Atkins a sus consumidores de EEUU que ordenaban prendas de tallas grande en su tienda online, los usuarios mostraron su indignaci\u00f3n en redes sociales y m\u00e1s tarde la marca respondi\u00f3 diciendo que se enviaron estas barras en todos los casos, no solo en las \u00f3rdenes de ropa <\/span><i><span style=\"font-weight: 400;\">plus size.<\/span><\/i><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"lazyload wp-image-1362 size-full aligncenter\" src=\"http:\/\/www.taktikee.com\/web\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-12.46.11-p.m..png\" data-orig-src=\"http:\/\/www.taktikee.com\/web\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-12.46.11-p.m..png\" alt=\"\" width=\"403\" height=\"553\" loading=\"lazy\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27403%27%20height%3D%27553%27%20viewBox%3D%270%200%20403%20553%27%3E%3Crect%20width%3D%27403%27%20height%3D%27553%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-12.46.11-p.m.-200x274.png 200w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-12.46.11-p.m.-219x300.png 219w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-12.46.11-p.m.-400x549.png 400w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/Captura-de-pantalla-2019-10-04-a-las-12.46.11-p.m..png 403w\" data-sizes=\"auto\" data-orig-sizes=\"auto, (max-width: 403px) 100vw, 403px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Forever 21 retira una foto publicada en sus redes sociales por ser foco de burla e indignaci\u00f3n por parte del p\u00fablico, en diciembre de 2018 la marca promocion\u00f3 una de sus prendas, inspirada en la pel\u00edcula Black Panther y en el cual se le\u00eda <\/span><i><span style=\"font-weight: 400;\">\u201cWakanda forever\u201d <\/span><\/i><span style=\"font-weight: 400;\">con la imagen de un joven blanco y rubio, lo cual fue considerado ir\u00f3nico y hasta grosero.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"lazyload wp-image-1364 size-full aligncenter\" src=\"http:\/\/www.taktikee.com\/web\/wp-content\/uploads\/2019\/10\/post-de-forever.jpg\" data-orig-src=\"http:\/\/www.taktikee.com\/web\/wp-content\/uploads\/2019\/10\/post-de-forever.jpg\" alt=\"\" width=\"555\" height=\"729\" loading=\"lazy\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27555%27%20height%3D%27729%27%20viewBox%3D%270%200%20555%20729%27%3E%3Crect%20width%3D%27555%27%20height%3D%27729%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/post-de-forever-200x263.jpg 200w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/post-de-forever-228x300.jpg 228w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/post-de-forever-400x525.jpg 400w, https:\/\/www.taktikee.com\/wp-content\/uploads\/2019\/10\/post-de-forever.jpg 555w\" data-sizes=\"auto\" data-orig-sizes=\"auto, (max-width: 555px) 100vw, 555px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">As\u00ed como\u00a0 la <\/span><a href=\"https:\/\/www.nacion.com\/revista-dominical\/quien-murio-por-mi-ropa\/AMCMA7KWZ5DJDN7Z65ZXTTGMJQ\/story\/\"><span style=\"font-weight: 400;\">cat\u00e1strofe de Bangladesh<\/span><\/a><span style=\"font-weight: 400;\"> en 2013 donde se evidenciaron las precarias condiciones de trabajo que tiene las maquilas de las empresas de moda r\u00e1pida donde surgieron nombres como Forever 21, Zara, H&amp;M y Primark.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Todo tipo de organizaci\u00f3n, independientemente de su industria, est\u00e1 expuesta a una crisis reputacional, sin embargo esto es mucho m\u00e1s probable que impacte en el negocio si las pr\u00e1cticas de dicha empresa son reprochables. Este caso llamativo nos deja una nueva lecci\u00f3n: para construir una buena reputaci\u00f3n debemos saber enfrentar a la opini\u00f3n p\u00fablica de manera estrat\u00e9gica, pero tambi\u00e9n tomar en cuenta las alarmas a su debido tiempo, y hacer los cambios necesarios para evitar alejarnos moralmente de nuestros consumidores principales.\u00a0 <\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":1366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[147,19],"tags":[49,8,52,73,62,181,61,2,100,53],"class_list":["post-1359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trend_topics","category-relaciones_publicas","tag-comunicacion","tag-comunicacion-corporativa","tag-comunicacion-efectiva","tag-comunicacion-en-crisis","tag-digital-pr","tag-forever-21","tag-mejor-agencia","tag-relaciones-publicas","tag-reputacion","tag-rrpp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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